Shipping policy
At NordicWool, we want to ensure that your order arrives quickly and safely. Below is everything you need to know about our shipping process:
1. Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you if there are any significant delays with your order.
2. Shipping Methods & Delivery Times
We offer several shipping options to suit your needs:
- Standard Shipping: Delivery within 5 to 7 business days (UK orders).
- Expedited Shipping: Delivery within 2 to 5 business days (UK orders).
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method chosen. We offer free standard shipping for UK orders over £25.99.
4. International Shipping
We ship to most countries worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or taxes incurred upon arrival.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to follow your package’s journey.
6. Order Modifications & Cancellations
Once your order is placed, we are unable to make changes to the items, shipping address, or shipping method. If you need to cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request before it is processed and shipped.
7. Lost or Damaged Packages
NordicWool is responsible for lost or damaged packages during transit. if you receive a damaged item, please contact our customer service team immediately, and we will assist you in resolving the issue.
8. Return Policy
If you're not completely satisfied with your purchase, we offer a 30-day return policy. Please refer to our [Return Policy] page for more details on how to return items.
9. Customer Support
If you have any questions about shipping, please feel free to reach out to our customer support team at account@nordicwool.co.uk. We’re here to help!
